Effective Date: 01/01/2025
These SMS Terms & Conditions govern the use of SMS text messaging services provided through the TheraPlan platform. TheraPlan enables healthcare providers to send appointment-related notifications to patients via SMS.
By opting in to receive SMS messages, you agree to these Terms.
Program Description
TheraPlan allows healthcare providers using the TheraPlan EMR system to send patients administrative SMS notifications related to healthcare appointments.
Messages may include:
- Appointment reminders
- Appointment confirmations
- Appointment cancellation or rescheduling notifications
- Administrative scheduling updates
These messages are transactional and informational only.
TheraPlan does not send marketing or promotional SMS messages.
Opt-In Consent
Patients receive SMS messages only after providing express consent to their healthcare provider.
Consent may be obtained through:
- Patient registration forms
- Online appointment scheduling
- Patient intake paperwork
- Patient portal enrollment
By providing a mobile number and opting in, the patient agrees to receive SMS notifications from their healthcare provider through the TheraPlan platform.
Message frequency varies depending on appointment activity but typically includes:
- One or more reminders prior to an appointment
- Appointment confirmations
- Notifications if an appointment is rescheduled or canceled
Typical frequency is 1–3 messages per appointment.
Opt-Out Instructions
Recipients may opt out of SMS messaging at any time.
To stop receiving messages:
Reply STOP to any SMS message.
After opting out, you will receive a confirmation message and no further messages will be sent unless you opt in again.
For assistance, reply:
HELP
or contact your healthcare provider directly.
Standard message and data rates may apply depending on your mobile carrier and mobile plan.
TheraPlan and your healthcare provider are not responsible for any charges imposed by your carrier.
Privacy
TheraPlan respects your privacy. Information used for SMS messaging is handled according to the TheraPlan Privacy Policy.
Phone numbers collected for SMS communication will not be sold or used for marketing purposes.
Contact
For questions regarding SMS messaging:
Contact your healthcare provider or visit:
Website: Theraplan.com
Opt-In Consent Language (For Patient Intake Forms)
This is the exact language carriers expect to see when reviewing A2P registration.
Writing
SMS Consent Language for Patient Forms
By providing your mobile phone number and agreeing to receive text messages, you consent to receive SMS appointment reminders and administrative notifications from your healthcare provider through the TheraPlan platform.
Message types may include:
- Appointment reminders
- Appointment confirmations
- Appointment cancellations or scheduling updates
Message frequency may vary depending on appointment activity.
Standard message and data rates may apply depending on your mobile carrier.
You may opt out at any time by replying STOP to any message.
For help, reply HELP.
Your phone number will be used only for healthcare communication and will not be sold or shared for marketing purposes.
For more information, please review our:
- Privacy Policy: TheraPlan.com
- SMS Terms: TheraPlan.com