Privacy Policy

Last Updated 1/1/2026

1. Information We Collect

We may collect several types of information when you use the TheraPlan Website.

Personal Information

You may voluntarily provide personal information such as:

• Name
• Email address
• Phone number
• Organization or clinic name
• Information submitted through contact forms or demo requests

This information is collected when you:

• Request a demo
• Contact us through the Website
• Sign up for updates or communications

Automatically Collected Information

When you visit the Website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Time and date of visits
• Referring website addresses

This information helps us understand how visitors use the Website and improve functionality.

Cookies and Tracking Technologies

TheraPlan may use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyze website traffic
• Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

2. How We Use Your Information

We use information collected through the Website to:

• Respond to inquiries and demo requests
• Provide information about TheraPlan services
• Improve website functionality and performance
• Analyze website usage and trends
• Maintain security and prevent fraud
• Comply with legal obligations

3. How We Share Information

TheraPlan does not sell or rent personal information to third parties.

We may share information only in the following circumstances:

Service Providers

We may share information with trusted third-party vendors who help operate the Website or support business operations, such as:

• Website hosting providers
• Analytics services
• Customer support tools
• Communication platforms

These service providers are required to safeguard information and use it only for the services they provide to us.

Legal Requirements

We may disclose information when required to:

• Comply with legal obligations
• Respond to lawful requests by public authorities
• Protect the rights, safety, or property of TheraPlan, our users, or others

Business Transfers

If TheraPlan is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

4. Data Security

TheraPlan uses reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, loss, misuse, or disclosure.

However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.

5. Third-Party Links

The Website may contain links to third-party websites or services. TheraPlan is not responsible for the privacy practices or content of those third-party websites. Users are encouraged to review the privacy policies of any external sites they visit.

6. Children’s Privacy

The TheraPlan Website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without parental consent, we will take steps to delete that information.

7. International Users

If you access the Website from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where data protection laws may differ.

8. Changes to This Privacy Policy

TheraPlan may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Last Updated date.

Continued use of the Website after updates indicates acceptance of the revised policy.

9. Contact Us

If you have questions about this Privacy Policy or TheraPlan’s data practices, please contact:

TheraPlan
Email: support@theraplan.com
Website: https://www.theraplan.com

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Terms of Service

Last updated: 2020-09-15 16:01:13

Please read this Terms of Service (“Terms,” “Terms of Service”) carefully before using the https://theraplan.com/ Website (the “Website”) operated by (“us,” “we,” “our”) as this Terms of Service contains important information regarding limitations of our liability. Your access to and use of this Website is conditional upon your acceptance of and compliance with these Terms. These Terms apply to everyone, including but not limited to visitors, users and others, who wish to access and use the Website.

By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have our permission to access or use the Website.

Prohibited uses

You agree that you will use this Website in accordance with all applicable laws, rules, regulations and these Terms at all times. The following is a non-exhaustive list of prohibited uses of this Website. You agree that you will not perform any of the following prohibited uses:

• Impersonating or attempting to impersonate TheraPlan or its employees, representatives, subsidiaries or divisions;
• Misrepresenting your identity or affiliation with any person or entity;
• Sending or attempting to send any advertising or promotional material, including but not limited to spam, junk mail, chain mail or any similar material;
• Engaging in any conduct that restricts or inhibits any person’s use or enjoyment of the Website, or which, as determined in our sole discretion, may harm us or the users of this Website or expose us or other users to liability;
• Using the Website in any manner that could disable, overburden, damage or impair the Website or interfere with another party’s use of the Website;
• Using any robot, spider or other similar automatic technology, process or means to access or use the Website for any purpose, including monitoring or copying any of the material on this Website;
• Using any manual process or means to monitor or copy any of the material on this Website or for any other unauthorized purpose;
• Using any device, software, means or routine that interferes with the proper working of the Website, including but not limited to viruses, trojan horses, worms, logic bombs or other such materials;
• Attempting to gain unauthorized access to, interfering with, damaging or disrupting any parts of the Website, the server(s) on which the Website is stored, or any server, computer or database connected to the Website;
• Attempting to attack or attacking the Website via a denial-of-service attack or a distributed denial-of-service attack;
• Otherwise attempting to interfere with the proper working of the Website;
• Using the Website in any way that violates any applicable federal, state or local laws, rules or regulations.

NO WARRANTY ON WEBSITE

THIS WEBSITE IS PROVIDED “AS IS,” NO WARRANTY, EXPRESS OR IMPLIED (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, OF SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE) SHALL APPLY TO THIS WEBSITE, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.

Availability, Errors and Inaccuracies

We assume no liability for availability, errors, or inaccuracies in the information provided on this Website. We may experience delays in updating information on the Website and in our advertising on other websites. The information, products, and services found on the Website may contain errors or inaccuracies or may not be complete or current. Services may be incorrectly priced, described inaccurately, or unavailable on the Website, and we cannot guarantee the accuracy or completeness of any information found on the Website. We expressly reserve the right to correct any pricing errors on our Website.

We make no representations about the suitability of the information, products, and services contained on this Website for any purpose, and the inclusion or offering of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by us. We disclaim all warranties and conditions that this Website, its servers, or any email sent from us are free of viruses or other harmful components.

DAMAGES AND LIMITATION OF LIABILITY

IN NO EVENT SHALL THERAPLAN BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF, RELATING TO OR IN ANY WAY CONNECTED WITH YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE, INCLUDING BUT NOT LIMITED TO YOUR RELIANCE UPON OPINIONS OR INFORMATION APPEARING ON THIS WEBSITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED WEBSITES OPERATED BY THIRD PARTIES, PRODUCTS OR SERVICES OBTAINED THROUGH THIS WEBSITE, WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, CONSUMER PROTECTION STATUTES OR OTHERWISE, EVEN IF THERAPLAN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THIS LIMITATION OF LIABILITY REFLECTS THE ALLOCATION OF RISK BETWEEN YOU AND US. THE LIMITATIONS SPECIFIED IN THIS SECTION WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS OF USE IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE LIMITATIONS OF LIABILITY PROVIDED IN THESE TERMS OF USE INURE TO THE BENEFIT OF THERAPLAN.

Links to Third-Party Sites

This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Intellectual Property

All contents of this Website are ©2021 TheraPlan. All rights reserved. Website, and all content and other materials on this Website, including, without limitation, all logos, designs, text, graphics, pictures, information, data, software, sound files, other files and the selection and arrangement thereof (collectively, ” Content “) are the proprietary property of TheraPlan and are either registered trademarks or trademarks of TheraPlan in the U.S. and/or other countries. Other logos and product and company names mentioned herein may be the trademarks of their respective owners. We are not responsible for content on websites operated by parties other than us.

If you are aware of an infringement of our intellectual property, please let us know by contacting us at steve@TheraPlanEMR.com.

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Website infringes on the copyright or other intellectual property rights of any person or entity.

If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to steve@TheraPlanEMR.com, with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged infringement as detailed below, under “DMCA Notice and Procedure for Copyright Infringement Claims”. Our copyright agent is Stephen. The following is his/her contact information:

steve@TheraPlanEMR.com
4073807787
3203 Conway Rd Suite 100 Orlando, FL 32812

You may be held accountable for damages (including costs and attorneys’ fees) for any misrepresentation or bad-faith claims on the infringement of any Content found on and/or through the Website on your copyright.

If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information. Please note that we will not process your complaint if it is not properly filled out or is incomplete. To report that your intellectual property rights have been infringed upon, please email us at steve@TheraPlanEMR.com and include the following information:

• an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright’s interest;
• a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;
• your address, telephone number, and email address;
• a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.

Governing Law, Severability, Dispute Resolution, and Venue

These Terms shall be governed and construed in accordance with the laws of Orange County County, Florida, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Website, and supersede and replace any prior agreements we might have had between us regarding the Website.

Any controversy or claim arising out of or relating to these Terms and Conditions including, without limitation, the interpretation or breach thereof, shall be resolved in a court of competent jurisdiction in Florida.

Changes

We reserve the right to amend this policy at any time without any prior notice to you.

Questions

If you have any questions about our Terms and Conditions, please contact us at info@TheraPlanEMR.com.

I left the wording exactly as written. A few things you may want to fix before publishing:

• The opening says "operated by (“us,” “we,” “our”)" with no company name.
• The governing-law line says "Orange County County."
• "(collectively, ” Content “)" has backwards quotation marks with extra spaces.
• The DMCA paragraph refers to a section called "DMCA Notice and Procedure for Copyright Infringement Claims," but there's no heading by that name.
• This document uses @TheraPlanEMR.com addresses, while the Privacy Policy uses support@theraplan.com.
• The last-updated date (2020) and copyright year (2021) don't match each other or the Privacy Policy.

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SMS Terms and Conditions

Effective Date: 01/01/2025

These SMS Terms & Conditions govern the use of SMS text messaging services provided through the TheraPlan platform. TheraPlan enables healthcare providers to send appointment-related notifications to patients via SMS.

By opting in to receive SMS messages, you agree to these Terms.

Program Description

TheraPlan allows healthcare providers using the TheraPlan EMR system to send patients administrative SMS notifications related to healthcare appointments.

Messages may include:

• Appointment reminders
• Appointment confirmations
• Appointment cancellation or rescheduling notifications
• Administrative scheduling updates

These messages are transactional and informational only.

TheraPlan does not send marketing or promotional SMS messages.

Opt-In Consent

Patients receive SMS messages only after providing express consent to their healthcare provider.

Consent may be obtained through:

• Patient registration forms
• Online appointment scheduling
• Patient intake paperwork
• Patient portal enrollment

By providing a mobile number and opting in, the patient agrees to receive SMS notifications from their healthcare provider through the TheraPlan platform.

Message frequency varies depending on appointment activity but typically includes:

• One or more reminders prior to an appointment
• Appointment confirmations
• Notifications if an appointment is rescheduled or canceled

Typical frequency is 1–3 messages per appointment.

Opt-Out Instructions

Recipients may opt out of SMS messaging at any time.

To stop receiving messages: Reply STOP to any SMS message.

After opting out, you will receive a confirmation message and no further messages will be sent unless you opt in again.

For assistance, reply: HELP or contact your healthcare provider directly.

Standard message and data rates may apply depending on your mobile carrier and mobile plan.

TheraPlan and your healthcare provider are not responsible for any charges imposed by your carrier.

Privacy

TheraPlan respects your privacy. Information used for SMS messaging is handled according to the TheraPlan Privacy Policy.

Phone numbers collected for SMS communication will not be sold or used for marketing purposes.

Contact

For questions regarding SMS messaging:

Contact your healthcare provider or visit:
Website: Theraplan.com

Opt-In Consent Language (For Patient Intake Forms)

This is the exact language carriers expect to see when reviewing A2P registration.

Writing

SMS Consent Language for Patient Forms

By providing your mobile phone number and agreeing to receive text messages, you consent to receive SMS appointment reminders and administrative notifications from your healthcare provider through the TheraPlan platform.

Message types may include:

• Appointment reminders
• Appointment confirmations
• Appointment cancellations or scheduling updates

Message frequency may vary depending on appointment activity.

Standard message and data rates may apply depending on your mobile carrier.

You may opt out at any time by replying STOP to any message.

For help, reply HELP.

Your phone number will be used only for healthcare communication and will not be sold or shared for marketing purposes.

For more information, please review our:

• Privacy Policy: TheraPlan.com
• SMS Terms: TheraPlan.com

Two things to check before publishing. The line "This is the exact language carriers expect to see when reviewing A2P registration." and the word "Writing" read like internal notes rather than public copy, so you may want to delete them. The Privacy Policy and SMS Terms links at the bottom both point to the homepage, and carriers reviewing A2P registration usually want direct links to each page.

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