A significant factor in the decision to move your medical records to an EMR is the amount of legwork required for training therapy clinic staff on new software. Whether your therapy clinic is transitioning from paper records or another EMR, proper training can be a concern. Choosing the right EMR should give you peace of mind that you won’t have to take this on by yourself.
Why Thorough EMR Training is Important
Remember, your EMR won’t just store patients’ Protected Health Information (PHI). It will also hold details about your staff’s credentials, the insurances your clinic bills, and even your payroll. Keeping this information secure and accurate is essential. The way to ensure that things are set up correctly from day one, and prevent confusion or missing information down the road, is to properly train those who will be using the system.
How TheraPlan Approaches Training Therapy Clinic Staff
At TheraPlan, we value relationships with our users just as much as we value providing secure, efficient software. When you sign on as a client, we bring you and your staff into the TheraPlan family. This process begins with an invitation for therapists in your clinic to attend a live webinar. These webinars are specialty-specific and will guide attendees through documentation, scheduling, and any administrative tasks they’ll need to know. If a therapist can’t attend the live session, no problem. They’ll have access to the recording and can refer to it at any time to learn the basics of navigating our system. We have separate, in-depth tutorials that were created just for admins, which they can watch as many times as they need. We are available to answer any questions they have during and after these webinars to ensure that they fully understand how the business process works in TheraPlan.
Many EMRs would stop there. By contrast, we keep the training going! After having attended a webinar or watched the recording, both your admins and providers will get access to our demo site. We know that telling you how to use something can only go so far. There is great value in letting you learn by doing! The demo site gives your staff a place to try out TheraPlan before your site is ready without the worry of making mistakes with PHI.
What You Can Expect When You Become a TheraPlan Client
Once you’ve gone live in TheraPlan, you’ll have 24/7 access to our Best Practices Guides and videos, which are short, visual answers to your FAQs. You can also reference the initial video tutorials at any time.
In addition to all of the resources you’ll find within the application, we offer unlimited customer support via phone and email. Our help desk is available from 8AM to 6PM Eastern time, Monday through Friday. We welcome any and all questions, concerns, or suggestions, and aim to establish a connection with each of our users.
If the transition period of adopting an EMR makes you nervous, know that you will get the support you need (and then some!) when you choose TheraPlan. Begin the process for training therapy clinic staff and learn even more details by
scheduling a demo!
